Missed hospital appointments cost the National Health Service £700m annually in UK according to the latest report by HSCIC. The Guardian states that after asking doctors, attributes a significant fraction of this to navigation problems, especially at large hospitals. However, it’s not only patients getting lost. Also junior doctors reported getting lost on the way to urgent calls.
Locatible a real-time location platform for healthcare can help hospital visitors find their way on their smartphones.
“64% of adults own a smartphone today. With GPS widely adopted since 90’s for outdoors, and not always available indoors nor is it accurate enough. Indoor localisation has been not existing until now. However, today, is the time for hospitals to think about the patient experience, safety and cost benefits which indoor navigation can provide.” summarises Rónán O’Cóigligh, CEO of Locatible.
Patients and visitors (and even staff) can be navigated directly from where they parked their car directly to their destination in a sprawling hospital campus. It can guide them with turn by turn directions straight to their destination. Hospitals can also send notifications direct to the visitor, things like have they disinfected their hands on entry for example. Should the visitor be disabled and require wheelchair routing it will guide them through.
Locatible KPI Dashboard
Analytical data for hospital design to help wayfinding.
The Wall Street Journal noticed that: “Hospitals are realizing they have a design problem as patients and visitors struggle to navigate the maze of the modern medical complex.” also pointing out that “many hospitals are borrowing strategies from shopping malls and airports to make it easier for people to get around” and this is also true for Locatible:
“Originally, we started with indoor localisation for the retail industry. The data that many shop owners needed to know like visits, regency, average visit in store, engagement… were translated into hospital analytics. Where are the hospital visitors going the most of the time? How long do they stay in any one place, how long does it take to go from one location to another? How often do they come back to a hospital again? How long do they wait? Which are the most overloaded locations? Where do patients struggle to find a way? Patients vs. staff ratio in a ward… These and other real-time and historical data are invaluable when enhancing the design of a hospital, helping people use wayfinding and making a hospital more patient oriented.”
We are covering wayfinding for visually impaired and blind patients in the next post.
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